Comments on: User Experience http://systematic.hrblogs.org/2005/10/14/user-experience/ about Enterprise Portals and the companies that love them Tue, 06 Jan 2009 23:12:25 +0000 http://wordpress.org/?v=2.2.1 By: systematic http://systematic.hrblogs.org/2005/10/14/user-experience/#comment-7 systematic Sat, 15 Oct 2005 21:23:34 +0000 http://systematic.hrblogs.org/2005/10/14/user-experience/#comment-7 Agreed, Michael. I believe the experience starts when someone decides they need to do X; it extends to paper, web sites, manuals, applications, service centers, emails, etc. I'm not talking about an interface design (although that's a part of it) but the end-to-end experience. I object to requiring a 2-hour 'Manager Self-Service' training course. I often ask, why isn't training required to use eBay or Amazon? If hard dollars were at stake we might get better interfaces, but we don't seem to care if we waste employee's time with confusing processes or bad experiences. And we blame them in the end. Agreed, Michael. I believe the experience starts when someone decides they need to do X; it extends to paper, web sites, manuals, applications, service centers, emails, etc. I’m not talking about an interface design (although that’s a part of it) but the end-to-end experience. I object to requiring a 2-hour ‘Manager Self-Service’ training course. I often ask, why isn’t training required to use eBay or Amazon? If hard dollars were at stake we might get better interfaces, but we don’t seem to care if we waste employee’s time with confusing processes or bad experiences. And we blame them in the end.

]]> By: Michael Specht http://systematic.hrblogs.org/2005/10/14/user-experience/#comment-6 Michael Specht Fri, 14 Oct 2005 23:05:51 +0000 http://systematic.hrblogs.org/2005/10/14/user-experience/#comment-6 A major bug bear of mine is the lack of consistent user experience we have in ESS/MSS applications. The experience needs to extend beyond the application. How many processes have a different experience? If there are still paper forms for these provide the same experience as each other? A great "sexy" new UI will not keep users if the process is easy to execute. However the new sexy technology (like AJAX) does allow developers to build an easy to use tool that can support a streamlined process. At the end of the day it does not really matter what you do, bur you need to manage the trust and expectations of your users. A major bug bear of mine is the lack of consistent user experience we have in ESS/MSS applications. The experience needs to extend beyond the application. How many processes have a different experience? If there are still paper forms for these provide the same experience as each other? A great “sexy” new UI will not keep users if the process is easy to execute. However the new sexy technology (like AJAX) does allow developers to build an easy to use tool that can support a streamlined process.

At the end of the day it does not really matter what you do, bur you need to manage the trust and expectations of your users.

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